Terms and Conditions

GENERAL TERMS AND CONDITIONS FOR E-STORES

The rental terms and conditions can be found here.

These general terms and conditions ("Terms") of bloominds czs.r.o., with its registered office at Rybná 1066/15, Staré Město, 11000 Prague 1, IDNo. 01552058, registered in the Commercial Register under file No.C 208141maintained bythe Municipal Court in Prague, e-mail lounge@bloominds.cz, telephonenumber+420 602 491 591. ("We" or "Seller") regulate in accordance with the provisions of Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended ("Civil Code"), the mutual rights and obligations of you, as buyers, and us, as sellers, arising in connection with or on the basis of a purchase contract ("Contract") concluded through the E-shop on the websitehttps://www.bloominds.cz.

Our contact details are:

Email: lounge@bloominds.cz

Phone number:+420 602 491 591

All information about the processing of your personal data is contained in the Personal Data Processing Policy, which can be found herehttps://www.bloominds.cz/podminky-ochrany-osobnich-udaju/.

The provisions of these Terms and Conditions are an integral part of the Agreement. The Agreement and Terms and Conditions are written in the Czech language. We may unilaterally amend or supplement the wording of the Terms and Conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous wording of the Terms and Conditions.

As you are aware, we primarily communicate remotely. Therefore, our Agreement is also subject to the use of remote means of communication, which allow us to reach an agreement without the physical presence of both parties, and the Agreement is thus concluded remotely in the E-shop environment via the website interface ("E-shop web interface").

If any part of the Terms and Conditions contradicts what we have mutually agreed upon during your purchase process on our E-shop, this specific agreement shall take precedence over the Terms and Conditions.

• SOME DEFINITIONS

1. 1. 1. The price isthe financial amount you will pay for the Goods;
      2. The shipping costis the amount you will pay for the delivery of the Goods, including the cost of packaging;
      3. The total price isthe sum of the Price and the Shipping Price;
      4. VATis value added tax in accordance with applicable legal regulations;
      5. An invoiceis a tax document issued in accordance with the Value Added Tax Act for the Total Price;
      6. The orderis your binding proposal to conclude a Contract for the Purchase of Goods with Us;
      7. A user accountis an account created based on the information you provide, which allows you to store the information you have entered and keep a history of the Goods you have ordered and the Contracts you have concluded.
      8. Youare a person shopping at our E-shop, referred to in legal regulations as the buyer;
      9. Goodsare everything you can buy in the E-shop.
      10. A gift voucher is a voucher with a certain monetary (cash) value that can be used to pay for goods.

• GENERAL PROVISIONS AND INSTRUCTIONS 

1. 1. 1. Purchases can only be made via thehttps://www.bloominds.cz/e-shop interface.
      2. When purchasing Goods, it is your responsibility to provide us with all information correctly and truthfully. We will therefore consider the information you have provided to us in the Order to be correct and true.
      3. Our e-shop also provides access to product reviews written by other consumers. We ensure and verify the authenticity of these reviews by linking them to specific orders. This means that we can see the linked order ID for each review in our internal system, allowing us to verify and prove that the review comes from a real consumer.

• CONCLUSION OF THE AGREEMENT

1. 1. 1. The contract with us can only be concluded in the Czech language.
      2. The contract is concluded remotely via the E-shop, and you bear the costs of using remote means of communication. However, these costs do not differ from the basic rate you pay for using these means (i.e., in particular, for Internet access), so you should not expect any additional costs charged by us beyond the Total Price. By sending the Order, you agree to our use of means of distance communication.
      3. In order for us to conclude the Agreement, you must place an Order on the E-shop. This proposal must include the following information:
         1. Information about the Goods purchased (in the E-shop, you select the Goods you wish to purchase by clicking on the "Add to cart" button);
         2. Information about the Price, Shipping Costs, payment method, Total Price, and desired method of delivery of the Goods; this information will be entered when creating the Order in the E-shop user environment, whereby information about the Price, Shipping Costs, and Total Price will be entered automatically based on the Goods you have selected, the method of delivery, and the method of payment;
         3. Your identification and contact details used to deliver the Goods, in particular your first name, last name, delivery address, telephone number, and email address.
      4. During the creation of the Order, you can change and check the details until it is completed. After checking the details, click on the "Order with obligation to pay" button to complete the Order. However, before clicking the button, you must confirm that you have read and agree to these Terms and Conditions, otherwise it will not be possible to complete the Order. A checkbox is used for confirmation and consent. After clicking the "Order with obligation to pay" button, all the information you have entered will be sent directly to us.
      5. We will confirm your Order as soon as possible after it is delivered to us by sending a message to the email address you provided in the Order. The confirmation will include a summary of the Order and these Terms and Conditions in the form of an attachment to the email message. The Terms and Conditions in the version effective on the date of the Order, i.e., in the version attached as an attachment to the confirmation email message, form an integral part of the Agreement. Confirmation of the Order constitutes the conclusion of the Agreement between Us and You.
      6. There may be cases where we are unable to confirm your Order. This applies in particular to situations where the Goods are not available or where you order more Goods than we are able to supply. However, we will always provide you with information about the maximum number of Goods in advance in the E-shop, so this should not come as a surprise to you. If there is any reason why we cannot confirm your Order, we will contact you and send you an offer to conclude a Contract in a form that differs from your Order. In such a case, the Contract is concluded when you confirm our offer.
      7. If an obviously incorrect Price is stated in the E-shop or in the Order, we are not obliged to deliver the Goods to you at this Price, even if you have received confirmation of the Order and the Contract has therefore been concluded. In such a situation, we will contact you immediately and send you an offer to conclude a new Contract in a modified form compared to the Order. In such a case, the new Contract is concluded when you confirm our offer. An obvious error in the Price is considered, for example, a situation where the Price does not correspond to the usual price at other retailers or a digit is missing or superfluous.
      8. In the event that the Agreement is concluded, you are obliged to pay the Total Price.
      9. If you have a User Account, you can place an Order through it. Even in this case, however, you are obliged to check the accuracy, truthfulness, and completeness of the pre-filled data. The method of creating an Order is the same as in the case of a buyer without a User Account, but the advantage is that you do not need to repeatedly fill in your identification data.
      10. In some cases, we offer discounts on the purchase of Goods. To receive a discount, you must fill in the details of the discount in the designated field when placing your Order. If you do so, the Goods will be provided to you at a discount.

• USER ACCOUNT

1. 1. 1. Based on your registration in the E-shop, you can access your User Account.
      2. When registering a User Account, you are required to provide accurate and truthful information and to update it in case of any changes.
      3. Access to your User Account is secured by a username and password. You are responsible for maintaining the confidentiality of this information and not disclosing it to anyone. We accept no responsibility for any misuse of this information.
      4. Your user account is personal, and you are therefore not authorized to allow third parties to use it.
      5. We may terminate your User Account, in particular ifyou have not used it for more than365 days or if you breach your obligations under the Agreement.
      6. The user account may not be available continuously, particularly in view of the necessary maintenance of hardware and software equipment.

• PRICE AND PAYMENT TERMS, RETENTION OF TITLE, GIFT VOUCHERS

1. 1. 1. The price is always stated in the E-shop, in the Order proposal, and, of course, in the Contract. In the event of a discrepancy between the Price stated for the Goods in the E-shop and the Price stated in the Order proposal, the Price stated in the Order proposal shall apply, which shall always be identical to the price in the Contract. The Order proposal also states the Price for shipping, or the conditions under which shipping is free of charge.
      2. The total price includes VAT and all fees stipulated by law.
      3. We will request payment of the Total Price after the conclusion of the Contract and before delivery of the Goods. You can pay the Total Price in the following ways:
         1. By bank transfer. We will send you payment details as part of your order confirmation. In the case of payment by bank transfer, the total price is payable within3 days.
         2. Cash or credit card upon personal collection. Goods can be paid for in cash or by credit card when collected from our premises. In the case of payment in cash or by credit card upon personal collection, the total price is payable upon collection of the Goods.
      4. The invoice will be issued in electronic form after payment of the Total Price and will be sent to your email address. The invoice will also be physically attached to the Goods and available in your User Account.
      5. Ownership of the Goods shall pass to you only after you have paid the Total Price and taken delivery of the Goods. In the case of payment by bank transfer, the Total Price shall be deemed paid when credited to Our account; in other cases, it shall be deemed paid at the moment of payment.
      6. If you purchase a gift voucher, the following conditions apply to its use: 

1. Gift vouchers are valid for 1 year from the date of issue. They cannot be extended.

2. Gift vouchers worth CZK 1,000, CZK 2,000, CZK 5,000, and CZK 10,000 can be purchased in the e-shop in the gift vouchers section.

3. Precise identification of the issuer of the voucher – bloominds czs.r.o., Company ID No.: 01552058.

4. Place/method of redeeming the voucher – the voucher can only be redeemed for online purchases of goods at the bloominds.cz e-shop.

5. Who can redeem the voucher (only the purchaser or someone else as well) – the gift vouchercan be redeemed by the purchaser or the recipient.

6. Whether any goods can be purchased with the voucher – any goods in the e-shop except for Product Rental services.

7. Option of one-time/repeated use of the voucher – can only be used once, i.e., its value cannot be divided among multiple purchases.

8. Option to exchange the voucher for cash – not possible.

9. The option of refunding the price difference in cash if the customer chooses a product at a lower price than that stated on the voucheris not possible.

10. Interest on the amount stated on the voucher – not possible.

• DELIVERY OF GOODS, TRANSFER OF RISK OF DAMAGE TO GOODS

1. 1. 1. The goods will be delivered to you no later than 2 working days in the manner of your choice, with the following options available:
         1. Personal collection at the distribution point at Rybná 1066/15, 110 00 Prague 1.
         2. Delivery by courier;
      2. Goods can only be delivered within the Czech Republic and Slovakia.
      3. The delivery time of the Goods always depends on their availability and the selected delivery and payment method. The estimated delivery time of the Goods will be communicated to you in the Order confirmation. The time specified in these Terms and Conditions is only indicative and may differ from the actual delivery time. In the case of personal collection at the premises, we will always inform you of the possibility of picking up the Goods by email.
      4. After receiving the Goods from the carrier, it is your responsibility to check the integrity of the packaging of the Goods and, in the event of any defects, to report this immediately to the carrier and to us. If there is damage to the packaging that indicates unauthorized handling and access to the shipment, you are not obliged to accept the Goods from the carrier.
      5. If you breach your obligation to accept the Goods (except in cases where you are not obliged to accept the Goods under these Terms and Conditions or the law), this does not result in a breach of our obligation to deliver the Goods to you. At the same time, your failure to accept the Goods does not constitute a withdrawal from the Contract between us and you. However, in such a case, we shall be entitled to withdraw from the Contract due to your material breach of the Contract, or to store the Goods, for which we shall be entitled to CZK 250 CZK 250 per day. If we decide to withdraw from the Contract, the withdrawal shall take effect on the day we deliver this withdrawal to you. Withdrawal from the Contract shall not affect the claim for payment of the Shipping Price or the claim for compensation for damages, if any, incurred.
      6. If, for reasons attributable to you, the Goods are delivered repeatedly or in a manner other than that agreed in the Contract, you are obliged to reimburse us for the costs associated with such repeated delivery. We will send you the payment details for these costs to your email address specified in the Contract, and they are payable within 14 days of delivery of the email.
      7. The risk of damage to the Goods passes to you at the moment you take delivery of them. If you do not take delivery of the Goods (except in cases where you are not obliged to take delivery of the Goods under these Terms and Conditions or the law), the risk of damage to the Goods passes to you at the moment when you had the opportunity to take delivery of them but did not do so for reasons on your part. The transfer of the risk of damage to the Goods means that from that moment on, you bear all the consequences associated with the loss, destruction, damage, or any depreciation of the Goods.
      8. If the Goods were not listed as in stock in the E-shop and an approximate availability time was given, we will always inform you in the following cases:
         1. extraordinary failure to produce the Goods, in which case we will always inform you of the new expected availability date or inform you that it will not be possible to deliver the Goods;
         2. delay in delivery of Goods from Our supplier, in which case We will always inform You of the new expected delivery time.

• RIGHTS ARISING FROM DEFECTIVE PERFORMANCE

1. 1. We are responsible for ensuring that, at the time of transfer of risk of damage to the Goods, the Goods are free from defects, in particular that the Goods:
      1. corresponds to the agreed description, type, and quantity, as well as quality, functionality, compatibility, interoperability, and other agreed characteristics, or characteristics that you can reasonably expect based on our advertisements and other materials from us or our business partners;
      2. is suitable for the purpose we have agreed upon or for which you request it;
      3. is delivered with the agreed accessories and instructions for use, including assembly or installation instructions;
      4. is fit for the purpose for which goods of this type are normally used;
      5. quantity, quality, and other characteristics, including durability, functionality, compatibility, and safety, correspond to the usual characteristics of Goods of the same type that you can reasonably expect, also taking into account public statements made by us or another person in the same contractual chain, in particular through advertising or labeling;
      6. is delivered with accessories, including packaging, assembly instructions, and other instructions for use that you can reasonably expect; and
      7. corresponds in quality or design to the sample or model provided to you prior to the conclusion of the contract;
      8. complies with legal regulations.
   2. Rights and obligations regarding rights arising from defective performance are governed by the relevant generally binding legal regulations (in particular the provisions of Sections 2099 to 2117 and Sections 2161 to 2174b of the Civil Code and Act No. 634/1992 Coll., on consumer protection, as amended).
   3. If the Goods are defective, i.e. in particular if any of the conditions under point 1 of this article are not met, you may notify Us of such a defect and exercise your rights arising from defective performance (i.e. complain about the Goods), in particular by sending an email or letter to Our addresses listed in Our identification details. You can also use the sample form provided by Us, which forms Annex 1 to the Terms and Conditions, to make a complaint. When exercising your rights arising from defective performance, you must choose how you want the defect to be resolved, and you cannot subsequently change this choice without Our consent. We will handle your complaint in accordance with the rights you have asserted in relation to defective performance.
   4. If we expressly notified you prior to purchase that a certain feature of the Goods differs and you agreed to this feature, the Goods cannot be claimed for this feature. Nor can the Goods be claimed for a defect for which we discounted them and for which we notified you in advance. 
   5. If a defect becomes apparent within one year of receipt, it is assumed that the Goods were defective at the time of receipt, unless this is excluded by the nature of the product or defect. This period does not run (is suspended) for the period during which you cannot use the item in the event of a (justified) complaint.  
   6. You can file a complaint about the goods if the defect appears within two years of receiving the shipment. This period does not run (is suspended) for the time during which you cannot use the item in the event of a (justified) complaint.  
   7. The national law of some other countries may stipulate stricter regulations for complaints, which are governed by the consumer's place of residence.
   8. If the Goods are defective, you have the following rights:
      1. to remedy the defect by delivering new Goods without defects or by delivering the missing part of the Goods; or
      2. to remove the defect by repairing the Goods,

unless the chosen method of removing the defect is impossible or disproportionately costly compared to the other method, which will be assessed in particular with regard to the significance of the defect, the value that the Goods would have without the defect, and whether the defect can be removed by the other method without significant difficulties for you.

1. 9. We are entitled to refuse to remedy the defect if it is impossible or disproportionately costly, particularly in view of the significance of the defect and the value that the Goods would have without the defect.
   10. You also have the right to:

• a reasonable discount on the Price; or
• withdrawal from the Agreement,

if:

• we refuse to remedy the defect or fail to remedy it in accordance with legal regulations;
• the defect occurs repeatedly,
• the defect constitutes a material breach of the Agreement; or
• it is clear from our statement or from the circumstances that the defect will not be remedied within a reasonable time or without significant inconvenience to you.

The right to withdraw from the Contract does not apply if the defect in the Goods is insignificant. However, it is generally considered that the defect is significant in nature.

1. 11. If you have caused the defect in the Goods yourself, you are not entitled to rights arising from defective performance.
   12. Wear and tear caused by normal use of the Goods or, in the case of used Goods, wear and tear corresponding to the extent of their previous use, shall not be considered a defect in the Goods.
   13. When you make a claim, we will issue you with written confirmation stating:

• the date on which you made the complaint;
• what the complaint is about;
• how you want your complaint handled;
• Your contact details for the purpose of providing information about the handling of your complaint.

1. 14. Unless we agree on a longer period, we will remedy the defects within 30 days of receiving the complaint and provide you with information about the handling of the complaint at the contact details provided. If this period expires without result, you may withdraw from the Contract or request a reasonable discount.
   15. We will inform you about the settlement of your complaint by email and issue you with confirmation of the date and method of settlement. If the complaint is justified, you are entitled to reimbursement of reasonable costs incurred. You are required to provide proof of these costs, e.g. receipts or confirmation of shipping costs. If the defect has been remedied by the delivery of new Goods, you are obliged to return the original Goods to us, but we will cover the costs of this return. Please request reimbursement as soon as possible, no later than one month after the end of the complaint period, otherwise you will not be entitled to these costs.
   16. If you are an entrepreneur, it is your obligation to report and point out the defect without undue delay after you have discovered it, but no later than three days after receiving the Goods.

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• WITHDRAWAL FROM THE CONTRACT

1. 1. 1. Withdrawal from the Agreement, i.e., termination of the contractual relationship between Us and You from its inception, may occur for the reasons and in the manner specified in this article or in other provisions of the Terms and Conditions in which the possibility of withdrawal is expressly stated.
      2. If you are a consumer, i.e. a person purchasing Goods outside the scope of your business activities, you have the right, in accordance with the provisions of Section 1829 of the Civil Code, to withdraw from the Contract without giving any reason within 14 days from the date of conclusion of the Contract, or in the case of the purchase of goods, within fourteen days of their receipt. If we have concluded a Contract for several items of Goods or for the delivery of several parts of Goods, this period shall commence on the date of delivery of the last item or part of the Goods, and if we have concluded a Contract under which we will deliver Goods to you regularly and repeatedly, it shall commence on the date of delivery of the first delivery.
      3. You may withdraw from the Agreement in any demonstrable manner (in particular by sending an email or letter to Our addresses listed in Our identification details). You may also use the sample form provided by Us, which forms Annex 2 to the Terms and Conditions, to withdraw from the Agreement.
      4. However, even as a consumer, you cannot withdraw from the Contract in cases where the subject matter of the Contract is performance specified in Section 1837 of the Civil Code, for example if it is Goods that:

• is perishable or has a short shelf life,
• you have irrevocably incorporated it with other products after delivery,
• we have manufactured according to your requirements or customized to your personal needs, 
• We delivered it in sealed packaging, and for health or hygiene reasons, it cannot be returned once the packaging has been opened.

1. 16. 5. The withdrawal period under paragraph 2 of this article of the Terms and Conditions shall be deemed to have been observed if you send us a notice of withdrawal from the Contract during that period.
       6. In the event of withdrawal from the Contract, you are obliged to send the Goods to Us within 14 days of withdrawal and bear the costs associated with returning the Goods to Us. On the other hand, you are entitled to a refund of the Shipping Cost, but only in the amount corresponding to the cheapest method of delivery of the Goods that we offered for the delivery of the Goods. In the event of withdrawal due to our breach of the concluded Contract, we will also cover the costs associated with returning the Goods to us, but again only up to the amount of the Shipping Price corresponding to the cheapest method of delivery of the Goods that we offered for the delivery of the Goods.
       7. In the event of withdrawal from the Contract, the Price will be refunded within 14 days of the effective date of withdrawal to the account from which it was credited, or to the account specified in the withdrawal from the Contract. However, the amount will not be refunded before we receive the Goods or you prove to us that they have been sent back to us. Please return the Goods to us clean, if possible including the original packaging.
       8. In the event of withdrawal from the Contract pursuant to this article of the Terms and Conditions, you are liable to us for any reduction in the value of the Goods resulting from handling the Goods in a manner other than that necessary to familiarize yourself with the nature, characteristics, and functionality of the Goods, i.e., in the manner in which you would familiarize yourself with the Goods in a brick-and-mortar store. If we have not yet refunded the Price to you, we are entitled to set off the claim for costs against your claim for a refund of the Price.
       9. We are entitled to withdraw from the Contract at any time before we deliver the Goods to you if there are objective reasons why it is not possible to deliver the Goods (in particular reasons on the part of third parties or reasons related to the nature of the Goods). We may also withdraw from the Contract if it is apparent that you have intentionally provided incorrect information in the Order. If you are purchasing goods as part of your business activities, i.e. as an entrepreneur, we are entitled to withdraw from the Contract at any time, even without giving a reason.
       10. If you withdraw from the purchase of goods for which we sent you a gift, we sent this gift with a so-called condition subsequent: in the event of withdrawal from the purchase contract or part thereof, the gift contract is also terminated. Please send the gift back to us together with the Goods, unless we agree otherwise. Again, we have the right to offset any damage against the amount refunded.

• RESOLVING DISPUTES WITH CONSUMERS

1. 1. 1. We are not bound by any codes of conduct in relation to buyers within the meaning of Section 1826(1)(e) of the Civil Code.
      2. We handle consumer complaints via the email address store@bloominds.cz. We will send information about the handling of the complaint to the buyer's email address.
      3. According to Act No. 634/1992 Coll., on consumer protection, you have the right to out-of-court settlement of a consumer dispute arising from a purchase contract. In such a case, you can contact the Czech Trade Inspection Authority (Central Inspectorate – ADR Department, Gorazdova 1969/24, 120 00 Prague 2, email: adr@coi.cz, website: adr.coi.cz). Out-of-court settlement is initiated exclusively at your request, if the dispute could not be resolved directly with us. You can submit your request no later than 1 year from the date on which you first exercised your right, which is the subject of the dispute, with us. You can initiate out-of-court dispute resolution online via the ODR platform, available at ec.europa.eu/consumers/odr/.
      4. The European Consumer Centre Czech Republic, located at Štěpánská 796/44, 120 00 Prague 2, website:http://www.evropskyspotrebitel.czis the contact point pursuant to Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).

• FINAL PROVISIONS

1. 1. If our and your legal relationship contains an international element (i.e., for example, we will ship goods outside the Czech Republic), the relationship will always be governed by the laws of the Czech Republic. However, if you are consumers, this agreement does not affect your rights under the law.
   2. All written correspondence will be delivered to you by email. Our email address is listed in Our Identification Details. We will deliver correspondence to your email address listed in the Agreement, in your User Account, or through which you contacted us.
   3. The contract may only be amended on the basis of our written agreement. However, we are entitled to amend and supplement these Terms and Conditions, but such amendments shall not affect contracts that have already been concluded, only contracts that will be concluded after the amendment takes effect. However, we will only inform you of the change if you have created a User Account (so that you have this information in case you order new Goods; however, the change does not constitute a right of termination, as we do not have a Contract that could be terminated), or if we are to deliver Goods to you regularly and repeatedly on the basis of the Contract. We will send you information about the change to your email address at least 14 days before the change takes effect. If we do not receive a notice of termination of the Contract for regular and repeated deliveries of Goods from you within 14 days of sending the information about the change, the new terms and conditions become part of our Contract and apply to the next delivery of Goods following the effective date of the change. The notice period in the event that you give notice of termination is 2 months.
   4. In the event of force majeure or unforeseeable events (natural disasters, pandemics, operational disruptions, subcontractor failures, etc.), we are not liable for damage caused as a result of or in connection with cases of force majeure, and if the force majeure situation lasts for more than 10 days, both we and you have the right to withdraw from the Agreement.
   5. The symbol of a crossed-out underlined trash can indicates so-called new electrical equipment, i.e., equipment imported or manufactured after August 13, 2005, and means that this product must not be disposed of in municipal waste; this symbol may be indicated directly on the equipment, on its packaging, or in the instructions for use or warranty card. It is your responsibility to hand over any used electrical equipment to a designated collection point for the recycling of electrical and electronic equipment. Sorting and recycling such waste will help to preserve the natural environment and ensure that recycling is carried out in a way that protects human health and the environment. For more information on how to dispose of waste for recycling, contact your local municipal or city office, a waste collection and transport company, the websites of collective systems (e.g., www.retela.cz), the Ministry of the Environment portal, or the store where you purchased the product. Please return equipment (whether electrical equipment, electric accumulators, galvanic cells, batteries, etc.) undismantled and complete. This is because the equipment contains certain hazardous substances, and only by disposing of undismantled equipment properly can you ensure that no harmful substances escape from the product and that they are disposed of in an environmentally friendly manner. This will limit the harmful impact on the environment and human health. When purchasing equipment from us, you can return used equipment free of charge at the point of sale or upon delivery of new equipment, in the same quantity as the equipment sold of a similar type and use.
   6. A sample complaint form and a sample withdrawal form are attached to the Terms and Conditions.
   7. We operate on the basis of a trade license. Supervision is carried out by the Trade Licensing Office and, to the extent defined by law, by the Czech Trade Inspection Authority, to which you can address any complaints. 
   8. The Agreement, including the Terms and Conditions, is archived in electronic form with Us, but is not accessible to You. However, You will always receive these Terms and Conditions and the Order confirmation with a summary of the Order by email, so You will always have access to the Agreement even without Our cooperation. We recommend that You always save the Order confirmation and the Terms and Conditions.
   9. These Terms and Conditions shall take effect on October 1, 2024.

APPENDIX NO. 1 – COMPLAINT FORM

Addressee: bloominds cz s.r.o., with its registered office at Rybná 1066/15, Staré Město, 11000 Prague 1, Company ID No. 01552058.

Making a claim

At the same time, I request confirmation of the complaint, stating when I exercised this right, the content of the complaint, the method of complaint resolution I require, and my contact details for the purpose of providing information about the resolution of the complaint.

Date:

Signature:

APPENDIX NO. 2 – FORM FOR WITHDRAWAL FROM THE CONTRACT

Addressee: bloominds cz s.r.o. with its registered office at Rybná 1066/15, Staré Město, 11000 Prague 1, Company ID No. 01552058. 

email address: 

I hereby declare that I am withdrawing from the Contract:

If the buyer is a consumer, they have the right, in the event that they ordered goods through the e-shop of bloominds cz s.r.o. ("Company") or other means of distance communication, except in cases specified in § 1837 of Act No. 89/2012 Coll., the Civil Code, as amended, to withdraw from an already concluded purchase contract within 14 days from the date of conclusion of the contract, or in the case of the purchase of goods, within fourteen days of receipt. In the case of a contract for several items of goods or the delivery of several parts of goods, this period shall commence on the date of delivery of the last item or part of the goods, and in the case of a contract under which the goods are to be delivered regularly and repeatedly, on the date of delivery of the first delivery.

The buyer shall notify the Company of this withdrawal in writing to the address of the Company's place of business or electronically to the e-mail address provided on the sample form.

If the buyer, who is a consumer, withdraws from the purchase contract, they shall send or hand over to the Company without undue delay, no later than 14 days from the withdrawal from the purchase contract, the goods they received from it.

If the buyer, who is a consumer, withdraws from the purchase contract, the Company shall return to him without undue delay, no later than 14 days from the withdrawal from the purchase contract, all funds (the purchase price of the delivered goods) including delivery costs, which it received from him on the basis of the purchase contract, in the same manner. If the buyer has chosen a delivery method other than the cheapest one offered by the Company, the Company shall refund the buyer the delivery costs only in the amount corresponding to the cheapest delivery method offered. The Company is not obliged to refund the funds received to the buyer before it receives the goods back or before the buyer proves that he has sent the goods to the Company.

Date:

Signature: